Complaints Policy


If you have an issue or complaint with our service, please discuss this with the practitioner you are seeing and we will aim to resolve the situation and come to a solution.

As a service, we want to ensure we have strong policies and procedures, so if the issue cannot be mutually resolved, you are able to make a written formal complaint by emailing 

Note: This written grievance is a private document and will be seen only by the Shiloh Trust Board, the independent mediator and the person/organisation the complaint is directed toward.

If you have any questions about this process, please contact us.